Shipping & Refund Policy (South Africa)

Order Processing Time

All orders are processed within 0–1 business day. Orders are not processed on weekends or public holidays.

Shipping Time

Once processed, orders are delivered within 10–15 business days. Delivery times may vary due to courier delays or circumstances beyond our control.

Shipping Fees

We charge a flat shipping fee of R150 for delivery anywhere in South Africa. Shipping costs are calculated and displayed at checkout before payment is completed.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has been dispatched. This email will include your tracking number(s).

Damages & Lost Shipments

If you receive a damaged order, please contact us immediately upon delivery. To qualify for a replacement, the damaged item must be returned with all original packaging materials.

• Damaged items will be replaced, not refunded.
• Orders lost during shipping will be replaced with a new order, not refunded.

Returns

We accept returns within 30 days of delivery. Returned items must be unused, in original condition, and returned with all original packaging.

Refunds

Once a return is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed within 15 business days and issued to the original payment method.